Join&GO, a leader in guest expertise engineering and wearable RFID know-how for situations and sights, is hunting back on 10 decades value of milestones and technologies innovations, as it celebrates a vital anniversary. Established in 2013, the company pioneered the use of RFID technological innovation in reside situations around the earth, in advance of heading on to generate a flexible all-in-one particular administration system for the attractions marketplace.
“The journey of the previous 10 years has actually been inspiring,” says Dominic Gagnon, Join&GO CEO and co-founder. “We are humbled to have worked with some of the biggest makes in the planet, with every partnership training us anything new about the exclusive troubles that operators encounter in developing a seamless guest practical experience.”
The company’s integrated technology solutions have assisted improve equally revenue and engagement at some of the world’s largest functions, these as Formula A single, the Olympics, the Super Bowl, Comedian Con, Visa, Osheaga Audio and Arts Festival and many additional.
Boosting visitor engagement in the events environment
Link&GO began when Gagnon, a serial entrepreneur with a qualifications in promoting and events, and Anthony Palermo, an expert in RFID technologies, joined forces to supply a way of growing customer engagement at Montreal’s Saputo Stadium in Montreal. This 1st project, entitled “The Vital to the Stadium,” brought collectively RFID media, access handle, cashless payments, photograph and F&B integrations and more.
“The notion straight away took off,” suggests Palermo, “Within the initial couple of months we had partnered with the most significant tunes competition in Canada and the most significant tech convention in Canada, and inside of a subject of a long time, the Link&GO system experienced driven obtain regulate, cashless payments and experiential activations on approximately every single continent around the environment.”
Soon after helping to acquire the activities organization, the co-founders then designed a essential shift towards attractions like concept parks, drinking water parks, zoos, and spouse and children entertainment centres, realising the demand for these types of a platform in the sector.
“The sights marketplace is a minor guiding other industries relating to their use of technologies. We come across that several venues use a number of techniques that lack customization and really don’t converse to a single one more. Information is siloed and hard to accessibility, primary to long lines, slow and inefficient procedures, and lack of expending,” states Gagnon. “This will cause friction for visitors and for operations groups that are presently stretched thin in an period of staffing shortages.”
Link&GO proceeds to innovate
In 2018, the business embarked on a new mission—to provide a new versatile, easy-to-use points of interest management platform that would give operators vital genuine-time information, enabling them to far better push profits and maximize visitor engagement.
The group expanded the operation of its core modules (accessibility handle, cashless payment, and experiential activations) by producing a solid place-of-sale ticketing system with built-in eCommerce, year move administration, and other capabilities. The Konnect platform, a cloud-dependent administration platform intended to substitute up to 10 different methods, was formally introduced in 2020.
In buy to acquire all customer information in one particular spot, Konnect brings together cashless payments, point-of-sale, food and beverage, RFID entry manage, and eCommerce tickets in a seamless method. Operators may possibly give clients a frictionless way to spend on RFID units or with QR codes many thanks to its distinct data ecosystem and digital wallet technologies. The platform seamlessly inbound links the entire visitor knowledge with information flowing freely in true-time because of to much more than a dozen integrations to vendors like Alvarado gates, Intercard, and ActiveCampaign.
“Having accessibility to built-in, authentic-time info is a game-changer in the attractions market,” suggests Palermo. “It results in so quite a few possibilities to deliver improved encounters, optimize ROI and foster much better connections with attendees.”
A vision for the long run of attractions
With 17 million dollars (CAD) lifted in its most latest Collection A fundraising spherical, Connect&GO has grown its staff by using the services of 31 new workforce just in the final 18 months. A extensive assortment of water parks, loved ones entertainment centres, zoos, and tourist locations all throughout the United States, Canada, the United Kingdom, and Europe involve Join&GO engineering now.
“Our intention is to enable attractions operators embrace technological know-how that can help address the pain factors of these days although unlocking new possibilities to improve visitor engagement, income and ROI. We’re thrilled to have aided our clientele accomplish just that around the previous 10 a long time and cannot wait around for the subsequent 10 years,” claims Palermo.
“We set out to create a platform that will truly disrupt the sights sector, and we know that change will not transpire right away,” adds Gagnon, “We are devoted to assisting our clients get the to start with methods toward a connected experience, and to serving to them develop and evolve for several many years to appear.”
Past thirty day period, Join&GO introduced the launch of a new e book, developed to aid relatives leisure centres to address three typical suffering points with future-technology technology.
