SAN MATEO, Calif.–(Company WIRE)–IntelePeer, a foremost Communications Platform-as-a-Assistance and Communications Workflow Automation supplier, is very pleased to announce that it has obtained Frost & Sullivan’s Technologies Innovation Leadership Award in the North American Programmable Communications Marketplace for its Market suite of reduced- and no-code purposes. Frost & Sullivan recognizes organizations for demonstrating fantastic accomplishment and top-quality general performance in areas this sort of as management, technological innovation, shopper assistance and strategic product improvement.
“Today, extra than at any time, organizations are turning to automation to streamline procedures, recognize economic price savings, and deliver a greater client expertise,” commented IntelePeer CEO, Frank Fawzi. “As a major supplier of programmable communications, we are delighted to be regarded for our most effective-in-course suite of small- and no-code programs that empower organizations to speedily and easily integrate the most progress systems into their workflows. This award is a testament to our staff and the convert-critical, programmable communications products and solutions and solutions in what is now a single of the fastest developing IT segments.”
Marketplace’s superior, minimal- and no-code purposes seamlessly combine with an organization’s workflow, CRM, billing system, or any program with APIs. Marketplace’s communication solutions simplify processes, need no developer methods, and deliver workflows to lifetime in a subject of hours, or days, versus common CPaaS options that can take months to put into practice. Considering the fact that its introduction, Marketplace has developed and recently expanded to include things like:
- State-of-the-art Customization (Unhook) function that lets for customization of Marketplace’s no-code applications
- Business Continuity Planning app for emergencies that allows take care of disconnections power outages, personnel fluctuations, community interruptions and more
- No-code two-factor authentication application for improved safety
- Cloud Queuing software for call facilities that will regulate inbound website traffic, like unplanned surges, insert incremental connect with queueing ability and deliver insights into simply call analytics
The organization carries on to innovate with its no-code alternatives and is introducing a Clever Communicator App to the MS Teams App Store. Now in beta screening, slated for availability in the fourth quarter, the application improves the MS Groups consumer experience by delivering organization insights, 1:1 voice communications, and SMS textual content performance.
“IntelePeer’s Market is a persuasive method to programmable communications in that it offers a toolbox of helpful CPaaS-run applications that can be consumed without the need of the heavy raise of application growth,” commented Frost & Sullivan Senior Marketplace Analyst, Linked Operate, Michael Brandenburg. “While IntelePeer’s competition provide code samples or rudimentary programs this sort of as SMS marketing and advertising campaigns, number of reach the depth or completeness of Marketplace apps.”
IntelePeer allows companies to have interaction with customers via voice, SMS and sophisticated messaging though delivering AI-enabled automation and on-desire analytics for actionable intelligence. For get in touch with facilities, IntelePeer would make it simple to provide these functions and much more into existing platforms while enterprises limited on time or means can use IntelePeer’s Managed Methods for ongoing integration and configuration aid.
With a crew of experts based mostly in 45 international workplaces, Frost & Sullivan generates intelligence spanning 10 industries, 35 sectors and 300 marketplaces working with a impressive knowledge of how worth chains run on a world-wide level. Its business analyst crew benchmarks market place individuals and measures their overall performance by way of impartial, most important interviews, and secondary market study to appraise and establish very best tactics and awards firms for demonstrating superb accomplishment and remarkable efficiency in spots these kinds of as leadership, technological innovation, shopper support, and strategic solution enhancement.
For much more facts, pay a visit to: www.intelepeer.com.
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About IntelePeer
IntelePeer assists companies much better interact their shoppers by building contemporary buyer ordeals from the cloud that augment current interaction solutions… in minutes. Its platform is a workflow communications engine that offers management for voice automation, messaging, AI, analytics, and the applications to aid businesses tailor their shopper engagement with out demanding developer means. IntelePeer offers its clients with immediately accessible pre-constructed remedies and workflow-based mostly constructing applications to infinitely customize their conversation and loaded APIs for extra customized ordeals, all developed on its CPaaS platform. IntelePeer’s straightforward-to-use and intuitive no-code templates, minimal-code, co-creation, and convert-vital conversation solutions outcome in rapid time to worth for its shoppers, irrespective of their specialized practical experience.
