 
Creator: Petia Dimitrova, CEO & Chairperson of the Management Board, Postbank
July 12, 2022
Over the earlier 30 decades, Postbank has confirmed to be a steady, reputable and preferred lover. With the sum of this practical experience, we keep on to prevail over difficulties of a various mother nature, significantly in latest years. We spend in innovation, know-how and a environmentally friendly foreseeable future in line with our ESG tactic, because they make a difference in our sector.
The goods and expert services we offer you to our clients are made in line with the present-day industry needs. The client experience is an immutable target of the bank’s company plan. In addition, our major intention is to be beneficial to our prospects to the most extent by providing an excellent experience and by offering fashionable alternatives, areas and principles that most effective fulfill their desires at any location and time.
We are witnessing a trend in which additional and more usually users favor electronic forms of banking. However, the availability of physical destinations makes it possible for for make contact with in particular person and this is what many of our buyers insist on and enjoy, which is why we have embarked on a substantial-scale modernisation of our full department community and attempt to constantly introduce significant included worth solutions for the customers.
The harmony amongst electronic and confront-to-experience services is important for us. We are confident that the beneficial working experience of prospects relies upon on our means to establish our items and companies and to adapt to current market changes, new tendencies and emerging systems, whilst using into account the specific attitudes of our consumers at any minute and by way of any channel of call with us.
We generally endeavour to be a trusted lover of our consumers, controlling their funds and offering banking solutions with a mission of extraordinary comfort.
In addition to personalised items, residing up to the self esteem in us, we financial institutions have to offer a product or service assortment that is constantly improved on in reaction to the switching desires of men and women.
Digital innovation
In addition to the excellent capabilities of our cell banking app m-Postbank and our present day branch community, we produced and introduced a range of improvements for the advantage of our prospects, amid which is the electronic A single wallet we also supported companies with the cell innovation Smart POS by Postbank, as properly as extended the performance of our Categorical Banking Electronic Zones, which resulted in a 160 per cent increase in the selection of transactions produced through them.
By means of the latter, prospects of the lender can make transactions in Euros in the EU and EEA international locations, transform currency instantaneously concerning their personal accounts and, in addition, pay installments in Euros as the contemporary products by now acknowledge Euro payments far too.
One more functionality we included to these modern products is the issuing of a digital slip when building a financial institution procedure or transaction. On top of that, our consumers are ready to make an appointment for a expert video clip consultation with just a couple of clicks for house loan financial loans at a time hassle-free for them with our financial institution experts as a result of the innovative service On the web Home finance loan Financial loans Centre. We are the to start with licensed financial institution in Bulgaria to supply to our customers a fashionable services for immediate payments in leva by way of the Blink Programme of the Countrywide Card and Payment Plan, section of BORIKA, final calendar year. Thanks to this, customers can transfer sums up to 30,000 leva ($16,200) to and from accounts in 10 seconds in our extensive department community.
The introduction of this services has designed payments more rapidly, less difficult and additional intuitive, preserving the most important asset of the customer – their time. Incredibly before long, we will present an progressive future generation new chatbot – EVA – a digital assistant for our clients, dependent on AI technological know-how. The new support will be available as a result of a extensive vary of conversation channels and will boost purchaser working experience and no doubt support us to reach some positive success in our in general digital technique.
Ready for the foreseeable future
At Postbank we are assured that our success as a economic institution is inseparably intertwined with the social features of our perform, which is why we abide by the greatest administration practices in buy to warranty compliance with our values. Postbank is a member of the UNEP Finance Initiative of 2013, and in 2020, we joined the Ideas for Liable Banking proclaimed by that organisation. This will make us the 1st and only lender in Bulgaria, for the time being, to become aspect of these intercontinental economical initiatives.
Becoming part of UNEP FI offers us accessibility to the most effective practices and worldwide expertise in the space of ESG and, in performing so, we make improvements to our interior competence and crank out ground breaking thoughts and remedies in order to experience the difficulties which the environmental, social and governance components existing to modern small business.
